Frequently asked questions
If you would like to return your items, please email us at hello@klrdstudios.com. Make sure to include all the information requested, such as the order number and the reason for the return. Once the return request is approved, carefully seal and return the item unworn and with with all tags attached. Place the package in an appropriate mailer bag and be sure to ship the returned item within 14 days. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.
Once we have received the order return, the refund will be processed within 7 business days.
Shipping is calculated at check out. Free shipping applies to all orders above R1000.
If you want to change your order, please send us an email. We will see what is still possible.
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.